Running A Bed and Breakfast, The Three Pillars of Innkeeping

As an Inn Broker, I visit many Inns. I have learned that the best advice on running a bed and breakfast or inn comes from … Innkeepers!

Recently I visited two seasoned Innkeepers at their successful Country Inn. In between arriving guests, kitchen deliveries, and an unexpected party of 17 for dinner, we had wide ranging conversations about the Innkeeping business. My host made the comment that there are three pillars to successful Innkeeping: hospitality, housekeeping and food. He had summed up the secret to successful Innkeeping in three words!

Hospitality is the practice of graciously meeting the needs of guests. Hospitality is characterized by receiving guests cordially, treating them with respect, and showing a genuine interest in their comfort. Hospitality is the relationship between host and guest. When you extend a warm welcome to your guests, you are being hospitable. If you leave your arriving guests standing at the front desk while you finish your conversation with the delivery guy, you are not.

Housekeeping is the practice of cleaning and keeping furnishings in good order. This includes the exterior and grounds. B&B housekeeping includes maintenance and thorough attention to details. The guest’s room gets top priority. Compulsive cleaning is a virtue at an Inn! A stain on the rich, silk coverlet will turn the guest in your “best room” off, while even the most rudimentary accommodations will be charming if they are spotless.

Food at an Inn or Bed and Breakfast should be great. Great food can be simple country fare or cutting edge “Top Chef” cuisine. It doesn’t have to be fancy to be memorable – after all, who doesn’t love a freshly baked pie? Whatever the style, all great food begins with high quality ingredients and is prepared with attention and care. Browse inn review websites and you will see that guests frequently complain about cold “store bought” muffins. Whether served in a basket at the cabin door or by candle light in the dining room, a thoughtfully prepared breakfast is a hallmark of hospitality.

By keeping the Three Pillars of Innkeeping foremost in your mind, you will assure your guests of memorable experiences and make your Inn business more successful.

Thanks to the seasoned Innkeepers who shared this Innkeeping wisdom with me – they know who they are!

Eliot Dalton Inn Broker and Consultant Bed and Breakfast Real Estate (610) 717 8083